Shipping policy
Order Processing
Francois Designs products are made to order. Once your order has been placed, it is sent to one of our fulfilment partners for production and preparation.
Because our products are made to order, please allow time for production before your order is shipped. Production times may vary depending on the product, order volume and fulfilment location.
Shipping & Delivery
We offer shipping to available destinations shown at checkout. Shipping costs and available delivery options will be calculated and displayed at checkout before payment.
Estimated delivery times may vary depending on the product, destination, fulfilment location and shipping method selected.
Please note that production and delivery estimates are not guaranteed. Delays may occasionally occur due to shipping carriers, customs, public holidays, weather, high order volumes or other circumstances outside our control.
Multiple Products
If you order more than one product, your items may be produced at different fulfilment locations. This means your order may arrive in separate packages and at different times. You will not necessarily receive all items in the same delivery.
International Orders, Customs & Import Charges
International orders may be subject to customs duties, import taxes, tariffs or other fees imposed by the destination country.
Where these charges are not collected at checkout, they are the responsibility of the customer. Francois Designs does not control these charges and cannot predict the amount that may be charged by local customs authorities.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please contact us as soon as possible if you notice an error.
Once an order has entered production or has been shipped, we may not be able to change the delivery address.
Additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer, subject to applicable consumer law.
Lost, Damaged or Incorrect Orders
If your order arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us as soon as possible at info@francoisdesigns.com.au with your order number and, where applicable, clear photographs of the issue.
We will review the matter and work with our fulfilment and shipping partners to determine an appropriate resolution.
Nothing in this Shipping Policy excludes or limits any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.
Contact
If you have any questions regarding shipping or delivery, please contact:
Francois Designs
Email: info@francoisdesigns.com.au
Australia